Chat GPT Search......So what does this mean?
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Customer experience (CX) is how consumers perceive the interactions they have with a brand at multiple touchpoints throughout their customer journey.
This can be a query on social media, a conversation with a chatbot or simply navigating on a website from one page to another. Each interaction matters and will have an impact on how future and current customers view a brand.
Google is rolling out ads to AI Overviews in the US, in a shock announcement that surprises no one.
The ads appear directly underneath the AI overview with the label “Sponsored”.
A Google spokesperson told Search Engine Land: “You can show ads in these experiences with your existing AI-powered Search ads, Shopping and Performance Max campaigns. There’s no additional action required.”